Airo AV Writes: Amazon Product Review Best Practices for 2021 - Jonathan Cartu - Advertisement & Marketing Agency.
18758
post-template-default,single,single-post,postid-18758,single-format-standard,qode-quick-links-1.0,ajax_fade,page_not_loaded,,qode-theme-ver-11.2,qode-theme-bridge,wpb-js-composer js-comp-ver-5.2.1,vc_responsive
 

Airo AV Writes: Amazon Product Review Best Practices for 2021

Amazon Product Review Best Practices for 2021

Airo AV Writes: Amazon Product Review Best Practices for 2021

For many years, reviews were a central component in ranking and launching a product on Amazon.

While reviews are still important for marketing your products on Amazon, the best practices surrounding them have changed significantly.

Over the last several years, Amazon determined that many of the practices used to solicit reviews were diminishing the reviews’ reputation on its platform.

As a result, Amazon has made many major changes to actively monitor the site for manipulation.

This includes changing the rules for how we are permitted to reach out to customers to collect reviews and what kind of incentives we can offer.

Amazon has worked hard to strike a balance between legitimate solicitations for reviews and preventing fraud.

Customers’ trust in Amazon reviews is a top priority to protect the platform’s reputation.

Because Amazon is a dynamic and ever-changing ecosystem, it is important to regularly check for updates and changes to the terms of service and marketplace guidelines.

In this article, we will discuss some of the most important information you need to know when it comes to creating a product review strategy on Amazon for 2021:

Advertisement

Continue Reading Below

  • Fundamentals of reviews.
  • Amazon programs to help you get legitimate reviews.
  • Introduction to the “Request a review” button and ratings.
  • Using third-party software to request reviews.

Everything in this article is based on Amazon’s policies at the time of writing.

However, policies can change quickly. So make sure you double-check them to ensure that what is being recommended here is still the current policy.

Fundamentals of Amazon Product Reviews

Reviews are important to your product only in so far as they are credible.

When your product has many positive reviews, customers feel at ease knowing that the product will meet their needs and expectations.

This in turn helps your listing conversion and even your ad conversion.

Oftentimes, the question most sellers struggle with is this:

How many reviews do I need for my product to be successful on Amazon?

The answer?

It depends largely on how commoditized or competitive your product category is.

The more competitive your category, the more reviews your product will need to compete against similar products.

Advertisement

Continue Reading Below

On the other hand, if your product is very niche, you may only need five to 25 reviews to be retail-ready.

Amazon recommends at least 25 reviews for a listing before you start scaling advertising.

Reviews can be an important part of your listing optimization strategy, not only in converting traffic that comes to your listing, but also in increasing traffic that comes from the search engine result page (SERP).

Keep in mind that your product rating score will show up in the SERP as well as in your ads, and customers can also filter their results by average reviews.

Feedback vs. Reviews

One common point of confusion for new sellers is the difference between feedback and reviews.

“Seller Feedback” refers to the customer’s experience with the seller and not the product itself.

Seller Feedback

Sellers are rated on factors such as shipment times, packaging, product accuracy, and significant customer service experiences.

Seller feedback is found on the Seller Central dashboard, on the seller store page, and on the product detail page by clicking the offers link.

Amazon Product Review Best Practices for 2021

Product Reviews

Product reviews specifically rate whether the product met the customer’s expectations.

Advertisement

Continue Reading Below

They include both a star rating from one to five and a description of the customer’s experience.

These reviews will appear on your product page and are regulated by Amazon’s Community Guidelines.

Product Reviews are located at the bottom of the detail page, while the total of both reviews and product ratings are displayed at the top of the listing, below the brand name.

It is important to note that it is against Amazon’s Terms of Service to have family, friends, or employees review your product or a competitor’s product.

Reviews that violate community standards can be flagged for removal.

Amazon Product Review Best Practices for 2021

Recently, Amazon started allowing customers to provide ratings without giving a review.

Advertisement

Continue Reading Below

These have the same star rating as reviews (one to five), and they count toward your overall customer review totals, but they do not have any accompanying text.

Programs to Help You Get Legitimate Reviews

Amazon has implemented a couple of tools to help sellers get reviews, especially newcomers to the platform that need those coveted first reviews.

Early Reviewer Program

The Early Reviewer Program was designed to help sellers get their first five reviews under their belt.

This program is available to all sellers, and there is a $60 flat fee to participate.

Even though its purpose is to generate five reviews, we have seen sellers get up to 20 reviews from this program.

Amazon reaches out on your behalf to those who purchase your product and gives them a small incentive.

Because Amazon controls the outreach and selects the customers, there is no concern about manipulation.

Amazon Vine

Amazon Vine is a program exclusive to those brands enrolled in the Brand Registry Program.

Advertisement

Continue Reading Below

Here is what Amazon says about the Vine program:

“Amazon Vine invites the most trusted reviewers on Amazon to post opinions about new and pre-release items to help their fellow customers make informed purchase decisions. Amazon invites customers to become Vine Voices based on their reviewer rank, which is a reflection of the quality and helpfulness of their reviews as judged by other Amazon customers. Amazon provides Vine members with free products that have been submitted to the program by participating vendors. Vine reviews are the independent opinions of the Vine Voices. The vendor cannot influence, modify, or edit the reviews. Amazon does not modify or edit Vine reviews, as long as they comply with our posting guidelines. A Vine review is identified with the green stripe Customer review…

עופר איתן

No Comments

Post A Comment